FAQ

Check out our Frequently Asked Questions below. If you still need help please contact us.

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How long will it take to ship my order?

Orders are processed within 1-5 business days. This does not include shipping time.

Canada & International orders can take 10-15+ business days to arrive.

Orders are shipped from East Long Island, NY. Please plan shipping times accordingly.

Grey Street Paper LLC is not responsible for lost or stolen packages.

Will I be charged sales tax?

Sale tax is added to all orders placed in the state of New York.

What is your return policy?

We typically do not accept returns or exchanges but, we want you to be completely satisfied with your order.

If you'd like to make a return or exchange orders must be unused, undamaged, and in the original packaging. Please contact us within 14 days of receipt; we will respond via email to coordinate your return. Items must be shipped back within 30 days of receipt, buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Credits may take up to 10–14 days to appear on your statement. Buyers are responsible for exchange shipping costs.

To start a return or exchange please contact us here.

Returns will not be accepted on personalized items, sale items, or gift cards.

Where can I purchase Grey Street Paper?

You can purchase Grey Street Paper products right here or you can find a selection of products at these stores.

Do you sell wholesale?

Yes! Head over here to learn more about wholesale.